Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
How to Understand Donna Donna Measurement Online
We provide measurements for all our garments, to help you better assess the fit.
Bust
We measure full way across the garment where your bust would be and times by two to get the full diameter
Waist
We measure full way across the garment where your waist would be and times by two to get the full diameter
Arm Width
We measure across the sleeve of the garment to get the width.
Hips
We measure full way across the garment where your hips would be and times by two to get the full diameter
Length
Starting from the very top of the dress all the way down / for the full length – same with pants and skirts.
TIP! The best way to get an idea of how it will fit is to measure a top or dress you already own, and like the fit of, to compare.
What Range of Sizes do you Carry?
Most items come in a range of S/M, L/XL and XXL.
We try to create pieces that are more fluid and free of sizing restraints.
All sizing is outlined within the product listing, and of course, we are always here to help if you need us.
What Payment Methods do you Accept?
We accept all major credit cards, PayPal and AfterPay.
If you are finding it difficult to order, you can call us on 0447 303 840 and we can put your order through over the phone.
What If I Need a Bit More Help or Information?
We are always happy to help! You can reach us by:
Phone/Text : 0447 303 840
Email : hello@donnadonna.com.au
Or, you can speak to us via the chat box on our website. we'll get back to you as soon as we can!
Shipping, Returns & Exchanges
All orders are sent via Australia Post regular mail service. You will receive a tracking number via email once your order is ready for dispatch.
What is the Cost of Shipping?
Australia:
$10.90, or FREE on orders over $150!
New Zealand:
$28.90 for a standard small package (3 items)
$45.50 up 1kg (5 items )
What Is Your Refund Policy?
Full Priced Items:
You able to receive an online credit, exchange or full refund as long as the item returned is unwashed, unworn, with the tags attached and free of smells (perfume, smoke etc)
Sale Items:
Eligible for online credit only, when the item is sent back unwashed, unworn, with the tags attached and free of smells (perfume, smoke etc)
Faulty Stock:
Please reach us at hello@donnadonna.com.au with photos of the fault so we can fix this up for you right away.
Our policy can be read in full here: https://donnadonna.com.au/policies/refund-policy
Returns Postal Address
Donna Donna returns
4591 Nelson Bay Road
Anna Bay NSW 2316
Wholesale
How do I open a wholesale account so I can order for my store?
New account can register here: HERE
What is the minimum order value for wholesale orders?
Your first order minimum is $600. After your initial order, the minimum is $350, allowing you to grab a few top ups as needed.
What about freight?
Freight will be calculated once all items are confirmed and added to your invoice. We use Australia Post, Fastway and TNT, per your preference.
Terms conditions NZ
Customers Charges and Duty Fees
New Zealand Freight
Satchel Sizes and Information:
Small satchel
22 x 35.3cm - Up to 500g $18.20
Medium satchel
26.5 x 38cm - Up to 1kg $24.00
Large satchel
31 x 40.5cm - Up to 2kg $35.60
Extra Large
22.5 x 31 x 10.2cm - Up to 5kg $55.10